The Hilton Charlotte University Place is currently hiring a Café Attendant.
The Café Attendant acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks. Will maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team. Anticipates customer and store needs by constantly evaluating the environment and customers for cues. Communicates information to the manager so that the team can respond as necessary to create the Third Place environment during each shift. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Delivers legendary customer service to all customers by acting with a customer-comes-first attitude and connecting with the customer. Discovers and responds to customer needs. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and products as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
Our lakeside hotel is off I-85, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place. PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant/bar, 20,000 square feet of meeting/event space, a 24-hour fitness center, and walking trails.