Business Operations Coordinator
Keller Williams Indy Metro North
Carmel, IN US
Posted ago
Keller Williams Indy Metro North

Our mission is to provide a personalized, intuitive, and memorable service experience for each home buyer and seller we serve. Our team has 16 years of experience working with clients in the greater Indianapolis market, and we have the pleasure of helping more than 125 families a year. Our goal is to provide clients with the knowledge they need to make informed decisions throughout the real estate transaction, while accurately guiding them to achieve their desired outcome. Each member of the team is an experienced real estate professional who applies their unique set of skills to every step of the process, ensuring all of our valued customers are likely to become repeat clients and refer their friends and family to our team.

The Business Operations Coordinator is an extremely detail-oriented, highly motivated individual with a passion for service, learning, growth, contribution, and support of a team. They relish the opportunity to take on new challenges, tasks, and projects. They are committed to providing an exceptional customer service experience for both the external and internal customers through polished communication and detail in their work. This individual thrives on working in a fast-paced and goal-oriented environment and is always focused on supporting the team and team leaders.

Compensation: $32,000-$38,000 based on experience. On target earnings of $40,000+.

Responsibilities

What will you do?

  • Represent team with integrity, gratitude, respect, and humility, in alignment with our core values
  • Approach clients with professionalism, polish, and a servant’s heart, while striving to exceed expectations
  • Work with a high sense of urgency when servicing, interacting with, and collaborating with agents and leaders on the team, always coming from a place of contribution, support, and respect
  • Support CEO, administrative team, and sales team in the day-to-day operation of the business

Essential duties and responsibilities

  • Assist in daily functions of the business responsibilities of the team, including working hand in hand with the Director of Operations, Transaction Coordinator, Sales Team CEO
  • Communicate with clients, other agents, and vendors on behalf of the CEO
  • Email monitoring, responding and communicating pertinent items to CEO and other team members
  • Listing Coordinating: Help in the process to ensure a flawless customer experience by coordinating important dates, gathering information and documents, and necessary details of listing homes
  • Manage calendars, assist in the planning of meetings and client events, and other client outreach
  • Order office supplies, operating supplies, signs, and print marketing materials
  • Database management
  • Manage social media accounts: post, grow followers and increase engagement
  • Implement mailers and assist in the creation of other marketing materials
  • Assist in the creation of team procedures, agent resources, and other documentation
  • Assist in the creation of training materials/videos
  • Produce organize materials for agents prior to buyer consultations and listing appointments

Communications/Interactions

  • Operations Team – daily
  • CEO – daily
  • Clients – daily
  • Direct Manager – daily
  • Sales Agents – weekly

Qualifications

Knowledge/Skills

  • Detail-oriented and organized
  • High sense of urgency
  • Positive attitude
  • Exceptional written and verbal communication skills
  • Ability to multitask, prioritize, and work quickly and efficiently in a fast-paced environment
  • Strong technology skills: Google Workspace and apps, Adobe Acrobat Pro (or another design program), Canva, Facebook, Instagram
  • Strong organizational and time management skills
  • Committed to continuous learning and growth
  • Driven, motivated to excel
  • Team player

Valued But Not Required Skills/Experience

  • Bachelor’s degree in marketing, communications, business, or other related fields
  • Customer Service experience
  • Experience working within a team
  • Marketing background
  • Real Estate background
  • 401k contributions with 4% full company match
  • Paid vacation time and wellness time with rollover and pay-out option
  • All major holidays paid time off

Compensation
$32,000 - $38,000
About Keller Williams Indy Metro North

When you choose to work with a KW agent, you’re partnering with a highly trained professional that has the backing of the world’s largest real estate company, consisting of 180,000+ associates around the globe. Aside from knowing the market inside and out, Keller Williams agents also have a reputation for being involved in the community. And, by choosing to partner with the Keller Williams family, you gain access to a suite of technology that keeps you informed with rich, data-fueled insights and updates. Based on customer and agent feedback gathered from all over the world, Keller Williams has developed a suite of leading-edge, customer-centric tools that work in your favor, complementing your experience for faster, best-in-class results. Most importantly, Keller Williams was built on a simple-yet-revolutionary principle: People are what matter most.

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