The Broker Concierge must understand that to run effectively and efficiently, a Market Center must tend to its associates’ needs in such a way that they (the associates) are receiving the expected level of service and remain satisfied with the level of service provided by the Market Center.
The Broker Concierge will be responsible for the appearance of the Market Center common areas. They will ensure the office is neat and prepared for business. The Broker Concierge will need to have a relationship-based attitude as a result of the associate being the customer with an understanding that the agent associates will seek them because the associate likes the individual and are swayed by enthusiasm.
The Broker Concierge acts as the Director of First Impressions for the Market Center. They will greet everyone with a smile and warmth as they enter the office. They will be as helpful as possible without neglecting the phones.
The Broker Concierge will assist in the management of the office by providing support and feedback to the VP of Strategy and Operations and the VP of Development on all matters affecting the productivity and operation of the Market Center.
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