Breakfast Attendant
Hampton Inn & Suites Pittsburgh-Downtown
Pittsburgh, PA US
Posted ago
Hampton Inn & Suites Pittsburgh-Downtown

The complimentary AM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. In addition, this individual shall be well-versed on the hotel-brand standards guest expectations and the and unique characteristics of the hotel and local area.

Responsibilities

  • Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Service guests with all food and beverage requirements in a warm friendly courteous and professional manner; ascertain which services could enhance the guests’ stay.
  • Clear clean and reset tables/hotel spaces per client request or management instruction
  • Ensuring that bar food and service areas are stocked organized clean and neat and all side work is complete each shift.
  • Accommodate any special requests made by a guest or offer appropriate alternatives.
  • Communicate with all departments regarding in-house VIPs and any special requests/needs.
  • Support all areas of the beverage and foodservice as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas.
  • Perform opening and closing procedures and side work duties according to station rotation assignment.
  • Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do.
  • Perform any other duties or attend meetings as requested by management.


Qualifications

  • Ability to arrive at work at 5 am
  • Experience in a hotel or a related field preferred
  • High School diploma or equivalent required
  • Attention to detail
  • Previous customer service experience
  • Previous food service preferred, but not required

Compensation
$12 hourly
About Hampton Inn & Suites Pittsburgh-Downtown

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

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