Utility Billing Specialist

Under the direction of the Clerk/Treasurer, this position performs a variety of moderate to complex clerical tasks while responding to customer/public inquiries regarding services and operations provided by the City of Sturgis. General examples of such duties include processing payments, generating utility bills, responding to inquiries and complaints, scheduling service
appointments, and providing excellent confidential customer service.

• Greet and acknowledge customers (in-person and over the telephone); provide accurate and thorough information based on considerable knowledge of utility programs and activities or direct customers to the appropriate City representative
• Utilizes computerized data entry equipment and various word processing, spreadsheet and/or file maintenance programs to enter, store and/or retrieve information
• Receives and processes payments maintaining security and confidentiality
• Maintains new and existing customer accounts in computerized system
• Prepares, calculates, and delivers utility bills to customers
• Resolves delinquent accounts through a variety of methods
• Assist customers in utilizing online services
• Maintains knowledge of Treasurer’s operations in order to aid customers
• Performs general office support functions
• Other duties as assigned by the supervisor

• High school diploma or equivalent with excellent computer skills. Associate’s Degree in Business/Accounting or related field preferred

The City of Sturgis offers a full benefit package including insurances, retirement and PTO.

The City of Sturgis is an Equal Opportunity Employer

Submit Application, Resume, and Cover Letter to Human Resources, City of Sturgis, 130 N Nottawa, Sturgis MI 49091