Banquet Services Manager
Topeka Plaza Hotel at City Center
Topeka, KS US
Posted ago
Topeka Plaza Hotel at City Center
Are you seeking a new position in the hotel industry where you can demonstrate your managerial abilities? Our busy hotel is looking for a banquet manager that is uncompromising in their commitment to client satisfaction and offering an excellent banquet event experience for our guests. You'll interact with guests directly to book banquet space and provide options that match their needs and budgets. We require someone with exceptional leadership abilities to supervise banquet employees and assure the best quality of hotel services. Our ideal candidate has at least three years of experience in the hospitality industry, preferably in management. Apply today if this sounds like an exciting opportunity!
Responsibilities
  • Engage with customers to go through banquet event options that suit their budget and go over any changes, questions, or concerns to ensure a quality product is provided
  • Document the outcome of each event to assess and make improvements on future events and processes
  • Coordinate the daily operations of the banquet area and ensure you are providing an exceptional level of service by purchasing supplies, managing event space set-up, and setting proper staffing levels for events
  • Create departmental rules, processes, quality standards, and cost-cutting strategies to continually enhance the customer-focused banquet area
  • Relay all event orders to on-site banquet staff members so they are made aware of their duties and responsibilities

SUMMARY: Responsible for supervising the banquet staff and acting as the lead server to ensure quality guest service at all hotel banquet functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Directs the set-up of banquet tables and areas for banquet functions
  • Reviews all function sheets for last-minute changes
  • Ensures that all guest requests are promptly addressed
  • Conducts a pre-function meeting with staff to ensure the proper service and requirements of banquet functions with direction from the Banquet Manager
  • With direction for the Banquet Manager, assigns stations to servers, assigns side work functions, and ensures that all duties are completed before each server signs out. Coordinates and supervises all banquet activities to ensure that each course is served in accordance to the banquet event order.
  • Completes final billing and presents to the customer contact for payment. Ensures that all payments are processed by the Front Desk
  • Provides prompt, professional, and courteous service during banquet meal functions
  • Functions as the lead server for banquet events
  • Performs tableside or buffet food service as required
  • Maintains a clean and orderly workstation. Informs supervisor of guest comments/complaints.
  • Assists banquet associates when needed
  • Assists in the set-up and breakdown of banquet functions when business demands are high
  • Cleans tables of all glasses, silver, china, etc. during and after banquet functions
  • Greets guests and continually monitors to ensure quality guest satisfaction

Qualifications
  • This role requires a strong emphasis on putting the guest first and providing exceptional customer service
  • High school diploma or equivalent, associate degree in hospitality management preferred
  • Proficient in computer skills, especially MS Office (Word, Excel, and Powerpoint)
  • At least 3 years in a supervisory role in hospitality or food service
  • Display excellent communication skills with clients and coworkers

  • Prior banquet supervisory or lead experience
  • Ability to work the night shift

About Topeka Plaza Hotel at City Center

Come work at a great place, with a wonderful team! We have a lot of positions and you can find a great career in our hotel with the opportunity to advance.

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