Banquet Houseman
Crowne Plaza Knoxville
Knoxville, TN US
Posted ago
Crowne Plaza Knoxville

Our successful hotel is seeking a dedicated banquet server who is eager to provide our guests with an unforgettable event experience

$200 Sign-On Bonus*

*Receive a $100 bonus after your first 30 days and an additional $100 after successfully completing your first 90 days

Benefits

  • Health, Dental, Vision and Life Insurance
  • Free Employee Meal
  • Employee Discounts at all IHG Hotels
  • Free on Premise Parking
  • Opportunities for Monthly Bonuses
  • We are looking forward to reading your application

Responsibilities
  • Communicate all event orders to on-site banquet staff members, so they are aware of their roles and obligations
  • Document the outcome of each event to assess and make improvements on future events and processes
  • Coordinate the daily operations of the banquet area and ensure you are providing an exceptional level of service by purchasing supplies, managing event space set-up, and setting proper staffing levels for events
  • Ensure a quality product is provided by communicating with clients about banquet event options that match their budget, and go over any adjustments, questions, or concerns
  • Develop policies, procedures, quality standards, and cost-saving measures within the department to continuously improve the customer-focused banquet area

  • As a Banquet Server, you’ll make sure all our client meetings and events run smoothly by maximizing customer satisfaction by executing detailed instructions for all assigned meetings, conventions, and banquets
  • Make each meal a feast for the eyes and a treat for the taste buds. With your own signature flair, you’ll turn our high standards into memorable meals for every guest
  • Own your area – keep on top of supplies and equipment, and minimize waste
  • Tell your supervisor or duty manager about any unsafe equipment, low supplies, or safety incidents
  • Help create a safe space by following safety procedures and wearing necessary protective equipment
  • Be cleaner than clean – meet or exceed local cleanliness and hygiene laws
  • Help with washing up and other banquet duties when needed
  • Give guests a better experience by helping with any queries or advice
  • Wear your uniform with pride
  • Take on other ad-hoc duties when the whole team needs to pull together


Qualifications
  • At least 3 years in a supervisory role in hospitality or food service
  • Must have a strong focus on putting the guest first with exceptional customer service experience
  • High school diploma, GED, or equivalent experience. Higher education degree in hospitality or hospitality management is a plus
  • Strong computer skills, especially MS Office (Word, Excel, and Powerpoint) are needed
  • Display excellent communication skills with clients and coworkers

  • Strong – sometimes you’ll need to lift, push and pull big objects up to 50lbs. This can involve bending and kneeling
  • Literate – you’ll need a good grasp of reading, writing, and basic math
  • Flexible – night, weekend, and holiday shifts are all part of the job
  • Compliant – as well as meeting local laws on food handling and serving alcohol
  • Articulate – a great communicator, you’ll be warm, welcoming, and easy to talk to

Compensation
$13 hourly
About Crowne Plaza Knoxville

Knoxville's Premier Hotel. The Crowne Plaza Knoxville has consistently ranked in the top 10 of all Crowne Plazas in the Americas. Our newly renovated hotel boasts 195 well-appointed rooms and 15,000 sq ft of meeting space. We offer top amenities including our renowned Mahogany's Restaurant, The Library Bar, On and Off-Site Catering, and a two-story fitness facility. With our central location, our guests are only steps away from all that Downtown Knoxville has to offer.

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