Our service managers oversee all business and administrative aspects of a service center. Hiring, training and evaluating mechanics and support staff are the main duty of this position. Since the automotive industry is constantly evolving, ensuring staff undergoes continuing education is imperative. Our service managers must also stay abreast of warranty information and pricing changes. In addition to managing personnel, the shop service manager handles the business side of the operation. Retaining employees is predicated upon continual business. The most important part of the job is customer service. When a customer calls for an appointment, our shop service manager must ask the right questions and reassure the customer that the vehicle will be serviced properly.
- Oversee operations in an auto service unit to ensure compliance with quality standards
- Contact clients and convince them to bring vehicles to their unit for repairs
- Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs
- Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs
- Conduct price negotiations with clients to reach a favorable bargain for both management and client
- Oversee the hiring and training of an effective auto service team
- Maintain accurate record of all accounts and relevant financial information
- Monitor inventory to regulate and ensure availability of required vehicle parts
- Ensure automotive service staff comply with environmental laws and regulations
- Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department
- Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones
- Listen to client complaints and assist in addressing their issues and resolving challenges
- Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws
- Assign and schedule work duties to auto service staff according to their skills
- Follow up customers to obtain feedback and ensure they are satisfied with received service
- Attend workshops and study relevant publications to stay up-to-date with developments in the automotive service industry.
We know that a good service manager often has a unique work history. We are looking for someone that has experience in the Automotive Industry, preferably transmission experience, but more importantly, we want someone that has great customer service skills that we can train to our level of expertise.
- 2-5 years automotive mechanic experience.
- Extensive knowledge of automotive industry and parts.
- Work in a team environment.
- Ability to communicate with broad range of people including co-workers, supervisors, customers, senior management, mechanics, and stakeholders for the company.
- Demonstrate a commitment to continued education.
- Pass the mandatory employment physical and drug test.
About Leon's Transmissions
For 60 years, Leon’s Transmission has built a reputation for quality workmanship and trusted transmission repair. All 9 of our Southern California service centers utilize cutting-edge tools and technology, and every one of our repairs is undertaken by one of our highly trained Master Technicians.
Our employees receive competitive compensation, excellent training, and opportunities to grow within the company.