Automotive Service Advisor
Autos Of Chicago
Downers Grove, IL US
Posted ago
Autos Of Chicago

Auto's Of Chicago In need for experience Automotive Service Advisor

We are ranked number one by our customers in sales, customer satisfaction in the area,

Join our team and begin a career, Not just a job! We are a busy Luxury Used Automobile Dealership located in Downers Grove IL. Our inventory is advertised on a majority of sales websites or you can find them on our website www.AUTOSOFCHICAGO.com

Responsibilities

  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to impact the customer positively.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Happiness scores at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee administration of warranty claims as well as training and supervising of the service department.
  • Set schedules and assigns tasks to service department employees.
  • Reinforces company policies and adheres to company standards.
  • Encourage compliance with applicable laws and regulations.
  • Maintain a good working relationship with factory(s) and foster positive employee relations.
  • Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

  • Must be a top performer willing to go above and beyond for customers
  • Outstanding in sales and follow-through
  • Must have at least one year of experience in automobile service write-ups
  • Experience with All data
  • Self-motivated, organized and driven to succeed
  • Must possess a valid driver's license

Compensation
$17 - $20 hourly
About Autos Of Chicago

We are ranked number one by our customers in sales, customer satisfaction in the area,

Join our team and begin a career, Not just a job! We are a busy Luxury Used Automobile Dealership located in Downers Grove IL. Our inventory is advertised on a majority of sales websites or you can find them on our website www.AUTOSOFCHICAGO.com

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