Commercial Customer Service Agent - Associate
Miers Insurance
Allentown, PA US
Posted ago
Miers Insurance

Are you a customer service insurance professional in Commercial Lines and looking for a great opportunity in insurance? You might be a perfect fit for our open position. We are seeking a candidate with a solid, core base of commercial insurance knowledge to join a fast-paced growing team. You'll partner with a more senior account manager providing a critical support role while growing your insurance knowledge and skills. Our ideal candidate has previous commercial support experience and has an excellent rapport with clients and colleagues. If this sounds like you, please start your application today!

Miers offers a great benefits package, 401(k), vacation/sick time and is an ESOP company.

Responsibilities
  • Validate client insurance coverage and present policyholders with proof of insurance documents
  • Follow-up on client interactions in a thorough manner to ensure customer satisfaction
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
  • Manage inbound calls related to insurance policy concerns, customer complaints, and general queries
  • Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
  • Make accurate modifications to consumer policies depending on the information supplied

  • Candidate must be able to collaborate with team members to efficiently and effectively meet client's needs
  • Candidate must be able to professionally interact with clients and carriers
  • Prepare pre-renewal documentation and provide support throughout the renewal process
  • Follow workflow and liaison in processing new policies, renewals, change requests, endorsements, and audits
  • Review Coverage Checklists Endorsement/Audit reviews, facilitating corrections as necessary
  • Create and issue Certificates of Insurance, and Automobile ID Cards, as needed
  • Complete billing tasks as assigned, including Notice of Cancellations/Reinstatements
  • Maintain files in an orderly, up-to-date manner
  • Efficient and timely maintenance of own suspense file for outstanding change requests and correspondence.
  • Participate in seminars and other training for knowledge and skill development
  • Perform other duties as requested

Qualifications
  • Basic knowledge of insurance policy procedures and schedules is preferred
  • Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
  • Must have high school diploma or GED equivalent
  • Excellent active listening, interpersonal, and communication skills

  • Possess a working knowledge of Vertafore AMS360 and Applied EPIC
  • Strong, basic knowledge of commercial insurance coverages

Compensation
$45,000 - $50,000 Bonus available
About Miers Insurance

Miers Insurance is one of the most established independent insurance agencies in Allentown and the Lehigh Valley, entering into our 130th year of business. As we continue to grow our agency, we are seeking qualified candidates to join the team and grow with us.

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