Assistant Program Director
Homeward Bound of WNC
Asheville, NC US
Posted ago
Homeward Bound of WNC

Homeward Bound’s Permanent Supportive Housing (PSH) program uses the Housing First model to provide permanent supportive housing for chronically homeless people in Buncombe County through its multiple funding streams and housing options. PSH includes 3 focus areas: HUD-funded scattered site housing, public housing through a partnership with the Housing Authority, and The Woodfin, an 18 unit building dedicated to the highest needs individuals in our population. 

The PSH Assistant Program Director will be responsible for collaborating with and assisting the PSH Director overseeing all functions of the PSH Program, including the teams and projects outlined above, with a focus on ensuring program effectiveness, positive client outcomes, and lasting solutions to homelessness. This includes supporting Program Managers who provide direct supervision to the PSH Case Managers. The PSH Assistant Director will work closely with the PSH Director to ensure compliance and a high level of service-delivery, in addition to strategic decision-making to drive the program forward. 


Program Development

  • Build on the program’s history to further case management structure and practices to ensure increasingly positive client outcomes
  • Develop program policy as appropriate
  • Collaboration with PSH Director in creating operational policy and procedures for Home Is Key project.
  • Building relationships and collaborating with community providers to ensure seamless referrals and services

Staff Supervision & Training

  • Offer additional supervision to the PSH Program Managers; ensure quality supervision of all PSH staff and compliance with agency and grant policies and procedures including participation in required meetings/trainings, timeliness and accuracy of reporting, tracking quality and quantity of work and overall professionalism
  • At times, intentional focus on a specific PSH team development and/or support in staff transitions, covering caseloads, etc.
  • Problem solve client scenarios with Program Managers
  • Supervise case managers as needed
  • Work with Program Managers to hire and train new staff
  • Assist coordination and facilitation of regular trainings for PSH staff on topics relevant to their work (e.g. harm reduction, substance use disorders, etc.)
  • Ensure high quality of service delivery to clients


  • Complete data entry into the Homeless Management Information System (HMIS) to ensure HUD compliance and data quality as needed.
  • Annual auditing of HUD client files
  • Approve timecards and PTO requests


**This job description does not list all job duties; occasionally, the Permanent Supportive Housing Director or Executive Director might request that you perform other reasonable duties to better meet the needs of the PSH population.

Homeward Bound bases its human resource decisions on objective criteria without regard to any characteristic or condition protected by law. We are committed to a workplace that offers equal opportunity without discrimination based on race, color, national origin, citizenship, sex, pregnancy, sexual orientation, gender identity or expression, age, religion, disability, genetic information/medical history, military/veteran status, or any characteristic or condition protected by law, but not specifically mentioned here.


  • Bachelors of Social Work or related degree, Master’s Degree preferred
  • At least 3 years’ prior experience in work with homeless population or populations with high clinical needs such as mental illness, trauma, domestic violence, and substance abuse
  • Commitment to Homeward Bound’s mission and philosophy of service delivery
  • Strong leadership ability, supervision experience preferred
  • Exceptional communication skills, both written and verbal
  • Strong critical thinking and problem solving skills
  • Flexibility: ability to adjust to the diverse needs of clients
  • Ability to work effectively both as a team player and with a high degree of autonomy
  • Excellent administrative ability, including organizational skills, attention to detail, and strong computer skills
  • Ability to prioritize work activities, develop realistic action plans, and demonstrate effective time management
  • Must have reliable transportation, valid state issued driver’s license and car insurance. Please note that travel is required. Homeward Bound provides mileage reimbursement. 

About Homeward Bound of WNC

For over 30 years, Homeward Bound has been the leading nonprofit in Buncombe County focused on ending homelessness, using the Housing First model since 2006. We have an annual operating budget of approx. $7.1 million, with 90 dedicated staff members, including case managers trained in motivational interviewing and trauma-informed practices. We work collaboratively with community partners and have a proven track record of helping individuals and families achieve long-term successful housing stability.

Since adopting the Housing First model, we have moved more than 2,236 people from homelessness into permanent housing, 89% of whom remain successfully housed. For more information, visit:


To prevent and end homelessness in our community through permanent housing and support.

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