Assistant General Manager
Hunter Inn
Hunter, NY US
Posted ago
Hunter Inn

The Hunter is a newly renovated jewel located in the Catskill Mountains. The property consists of 42 rooms of various types and 2 chalets where guests can relax and unwind or explore all that the Catskills have to offer. Assistant General Manager is responsible for addressing guest concerns in a timely and appropriate manner; creating a face and a connection between our guests and the Hotel. This position requires an individual to actively participate throughout the property on a daily basis. The Assistant General Manager works as part of a team to deliver hospitable service that is attentive, friendly, efficient, and courteous while maximizing room revenue, and occupancy, with emphasis on guest and employee experience. The Assistant General Manager is primarily responsible for the Front Desk, Billing, and property management system consistency (training and auditing) and oversight of the Food and Beverage program.

Responsibilities

  • The high-quality care, well-being, and overall recognition of our guests. Making sure that each guest experience exceeds expectations. Interfacing with guests on a daily basis and resolving any concerns that may arise
  • When presented with guest issues, work together with the team to resolve issues in a diplomatic and courteous manner with a focus on guest satisfaction
  • Directly oversee the Front Desk, Reservations, Food and Beverage Dept, and Billing
  • Responsible for the direct supervision of any above departmental employees while working in conjunction with the General Manager and Housekeeping Supervisor to ensure resolution to any and all employee-related challenges or concerns. All while adhering to the property and Lark Hotels policies
  • Hiring, training, reviewing, and disciplining departmental personnel. Ensure all employee paperwork is filled out and communicated appropriately
  • Provide all daily, weekly, and monthly departmental reports as required
  • Maximize room revenue with strong selling practices. Provide creative thinking to constantly improve the Inn’s product and service. Maintain all rates, packages, and promotions so that they are current and relevant online and on Clock
  • Ensure the collection and accountability of all revenues that interact with the front desk
  • Maintains effective and efficient communication between the Front Desk and all other departments, and ensures all relevant personnel has knowledge of groups and events
  • Ensure Front Desk staff has a working knowledge of constantly changing promotions, rates, and room and property descriptions
  • Planned, designed, and directed work, addressing complaints and resolving problems. Elevate employee performance through motivation, encouragement, and timely and direct feedback
  • Promote proper orientation, job, and safety training
  • Foster a positive and cooperative work environment between staff and management. Maintain effective and efficient communication across departments
  • Maintain two weeks of departmental schedules. Practice fiscal responsibility in scheduling while always balancing the needs of the guest to hotel occupancies and labor budget
  • Perform monthly inventories of supply needs and ensure that departmental supplies are always on hand and balanced to the needs of the hotel
  • Control departmental operating expenses through good practice, awareness, and controls
  • Proper maintenance, operation, and training of all departmental systems including Clock, credit card terminal, printers, copiers, telephones, and time-clock. Learn basic hotel maintenance in order to troubleshoot
  • Communicate consistently with the GM and department heads on the status of operations and guest concerns
  • Perform light housekeeping duties to ensure that the appearance of the front desk and lobby areas is according to property specifications. This may include assisting in the laundry or helping occasionally with housekeeping
  • Help to inspect guest rooms (and correct any deficiencies) to ensure they are consistent with Lark Hotels standards
  • Promote positive morale and environment through mentoring, counseling, and leadership
  • Other duties as assigned by the GM and Lark Hotels
  • 40+ hours per week 
  • Assists GM with monthly inventories of food and beverage products
  • Oversight of F&B audits, lightspeed, and department

Qualifications

  • Must be eligible to work in the United States of America
  • Must be at least 18 years of age
  • Excellent written and verbal communication skills, conveying information and ideas clearly
  • Proficient in a Mac environment
  • Excellent time management and organizational skills with attention to detail
  • Proficient with Clock or similar Property Management System
  • Strong analytical skills
  • Be able to work with a variety of colleagues and guests
  • Be able to take and give direction
  • Must be neat, courteous, flexible, and extremely detail-oriented
  • Must enjoy and be able to meet the public with poise
  • Ability to remain calm, courteous, and professional with demanding guests and in difficult situations
  • Must be able to show initiative in job performance, including the anticipation of what needs to be done before it becomes necessary
  • Must be able to meet deadlines
  • A team player that is flexible and willing to help support the property and Lark Hotels goals and the ability to support other hotel rooms operations
  • Ability to work a varied schedule that is dictated by our guest demand and may include evenings, weekends, and holidays
  • 2-3 plus years of experience in the hotel division and Food and Beverage program with increasing responsibilities
  • Must be able to work nights and weekends

Compensation
$45,000 - $49,000 yearly
About Hunter Inn

A seventies-inspired ski lodge with year-round appeal, The Hunter takes cues from classic American materials like textured wood and stone, infused with cozy, rustic decor, large windows, and plenty of spots to gather around the fire—and a downstairs game room designed for making memories you’ll come back to recreate over and over again. Double queen and king rooms are your haven for an intimate weekend getaway—or invite a group and book one of our loft suites. Need even more space? Book one of our adjoining two-bedroom chalets or loft suites, which include a private deck, full kitchen, and living room. No matter who you’re escaping with, we offer flexible room options for the whole crew.

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