Assistant Hotel General Manager
Crowne Plaza Baton Rouge
Baton Rouge, LA US
Posted ago
Crowne Plaza Baton Rouge
We are looking for an experienced hotel assistant manager with solid leadership abilities who can grow with us. You will collaborate with our general manager to plan and oversee the hotel's daily operations, and assume the GM responsibilities in their absence. This position is responsible for managing employees and ensuring our guests have a 5-star experience with our services. Our ideal candidate is passionate about customer service while also maintaining the hotel's budget and quality standards. You must have 3 years of management experience in the hospitality industry, and a bachelor's degree in hospitality management is strongly preferred. Apply today if this sounds like an exciting new opportunity for you!
Responsibilities
  • Empower the human resources department to increase efforts for turnover management, employee motivation, and employee growth and retention by providing support
  • Propose adjustments that will increase hotel profitability by assessing department performance and identifying issue areas
  • Compose an annual budget in coordination with department heads and the general manager, and perform audits throughout the year to ensure profitability
  • Verify that all local, state, and federal laws and regulations, as well as any business or brand-specific policies and procedures, are followed
  • Support the general manager in the daily operation of the hotel to ensure that all guest service standards are met
Qualifications
  • 3+ years of experience working in a hotel or the hospitality industry required
  • You must have previous experience in a manager role overseeing a team, preferably in a hospitality role
  • Proven customer service experience as a manager; strong guest-focused mentality
  • Showcase exceptional organizational, communication, and problem-solving skills
  • A high school diploma or GED, and a bachelor’s degree is required, preferably in hospitality management or a related field
Compensation
$45,000 - $60,000 yearly
About Crowne Plaza Baton Rouge

The Crowne Plaza in Baton Rouge is the premier conference and event center in the surrounding market. We routinely provide quality service to all manners of guests and groups. With 300 rooms and 32,000 square feet of event space, we are the place for a high-volume on-site hotelier experience.


We routinely outperform competitors in a saturated market through superior quality and consistency for large gatherings. Award-winning banquet services, food service, and guest amenities including a 5000 square foot gym, newly renovated outdoor pool, and patio space.


We believe in a guest first, operations second aspect of doing business. One of the principal reasons we have outperformed competitors is due to our collective customer service bearing. We go above and beyond what is expected to ensure positive engagement and guest experience.

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