Assistant Front Office Manager
Hilton Garden Apopka
Apopka, FL US
Posted ago
Hilton Garden Apopka

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk supervisor or manager? We’re hiring an assistant front office manager to lead our already fantastic team. You’ll be responsible for supporting the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!

  • Make sure to adhere to the front desk budget and put in orders for office supplies as needed
  • Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
  • Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
  • Gather financial information and generate occupancy reports for the general manager
  • Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
  • Bookkeeping skills and experience with MS Office a plus
  • Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
  • Have superb communication skills, management skills, and multitasking skills
  • 1 year of previous experience working in the hospitality industry
  • Must possess a high school diploma or equivalent certification (GED)
About Hilton Garden Apopka

Find us at the New Apopka City Center, off Highway 441 and State Road 436 near the Northwest Recreation Complex. Eco-Tourism venues like Rock Springs, Kings Landing stunning Emerald Run, and Wekiwa Springs are all within 7 miles, while Orlando's major theme parks are less than 30 minutes. We offer over 10,000 sq. ft. of indoor and outdoor flexible meeting space, perfect for hosting any event.

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