We are looking for a Telemarketing Representative that will be the liaison between our real estate company and its current and potential customers. The employee will be collecting customer information and answering all inquiries; keeping customer satisfaction at the core of every decision and behavior.
NO COLD CALLING!! All inbound calls!
CitiSky Home Loans serves the Greater Los Angeles area and is based in Glendale, CA.
• Manage large amounts of inbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identifying customers’ needs, obtain client information and direct clients calls as needed
• Build sustainable relationships and engage customers
• Keep records of all conversations in our lead database in a comprehensible way
• Previous experience in a customer support/sales role
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree
Our mission is to serve our customers with honesty, integrity and competence. Our goal is to provide home loans to our clients while providing them with the lowest interest rates and closing costs possible. Furthermore, we pledge to help borrowers overcome roadblocks that can arise while securing a loan.