Appointment Coordinator
Stephen Wade Auto Center
St. George, UT US
Posted ago
Stephen Wade Auto Center

Answers phones and make calls to schedule vehicle service appointments, handles all aspects of recall management as well as assists service advisors with customer communication. Makes calls to customers who have maintenance/service due for their vehicles and schedules appointments, and any other activities that fall within the scope of the position.

Experience:

  • Customer service: 1 year (Preferred)
  • Appointment setting
  • Over-the-phone sales

Location:

  • Saint George, UT 84770 (Preferred)

The schedule is Monday through Friday with rotating Saturdays. Sundays we are closed.

Salary: $13 to $17 an hour. There are easily attainable bonuses.

Job Type: Full-time

Responsibilities

  • Answer incoming calls to set up appointments for vehicles that are due for maintenance and repair needs
  • Call customers that are due for a repair that needs to be scheduled
  • Make calls to customers with pending recommended repairs or maintenance needs to schedule their vehicle for service
  • Call customers eligible for services free of charge due to recalls or manufacturer-covered services
  • Call customers that ordered parts or were waiting for availability for a special service appointment
  • Follow up with customers when appropriate
  • Call customers that own vehicles eligible for recall services


Qualifications

  • Strong communications skills in person and over the phone
  • Strong customer service skills
  • Good time management skills
  • Service driven
  • Sales skills
  • Must be able to become a team player with the service advisors
  • Bilingual English Spanish is a plus but not required

Compensation
$13 - $17 hourly
About Stephen Wade Auto Center

Stephen Wade Auto Center serving Southern Utah at the St. George, Hurricane, and Washington areas has helped new car and used car buyers find the perfect vehicles to drive home in. And has serviced those vehicles to keep them performing to the customer's satisfaction. After decades of service to our customers, we have become synonymous with providing a quality selection, excellent prices, and friendly service. We continue to expand our ever-growing automotive service by adding dealerships and have expanded to different areas. We have customers come from all over the United States to enjoy the Stephen Wade Experience. We have a large market reaching from Salt Lake City, Utah, all the way down to Las Vegas, Nevada. We have an entire department that is also dedicated to customers through internet sales. This team provides the same outstanding customer service and professionalism you would expect from us as if you walked through our doors

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