Airbnb Guest Relations Manager
Raven3 Home Buyers
Tarrytown, NY US
Posted ago
Raven3 Home Buyers

Do you have excellent leadership skills and previous experience managing a team in a hospitality or hotel management position? You might be an excellent fit for the director of our short-term rental business. We have a division within our Real Estate Investment company called Hudson Valley Luxury Resorts, we buy luxury homes, renovate them, and turn them into short-term rentals. We are on Airbnb, VRBO, hotels.com, and other platforms. We need someone with excellent communication skills who can put guest satisfaction first. You will be in charge of the company's procedures and personnel, ensuring that they are well-coordinated and productive. You'll also oversee each department, supervise employees, evaluate the effectiveness of business operations, and allocate resources. You will be in charge of all check-ins, dealing with guest relations, and overall helping grows the business.

Responsibilities
  • Communicate with all department management teams to ensure that operations run smoothly
  • Create and implement methods to guarantee that guests have a great experience that exceeds guest satisfaction expectations
  • Incorporate guest satisfaction into staff meetings, with a focus on coming up with new methods to enhance performance over time
  • Oversee budget assets such as purchase journals, expenditure, capital needs, labor, and quarterly reporting for all departments

  • Must visit each property once a week for a walk-through/inspection
  • Must be great at communication, emails, messaging

Qualifications
  • Candidates must have a bachelor’s degree or equivalent experience
  • This position requires prior experience managing a team in a hospitality or hotel management role
  • 5+ years of experience in the hospitality field, preferably in a full-service hotel
  • Proficient computer skills and knowledge of Microsoft Office
  • Exemplary communication skills, leadership skills, and analytical skills
Compensation
$65,000
About Raven3 Home Buyers

Raven3 Home Buyers is a local Real Estate investment company that deals with residential and commercial investments in Westchester County, Putnam County, Orange County, Rockland County, and Dutchess County.

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