AHOPE Case Manager
Homeward Bound of WNC
Asheville, NC US
Posted ago
Homeward Bound of WNC

Overview: AHOPE Day Center is the front door to our agency and to the community’s homeless service system. AHOPE provides basic services (showers, mail, phone, storage) and staff that work to build relationships that lead people out of homelessness and into permanent housing. The Case Manager is a source of support and guidance to individuals experiencing homelessness in Buncombe County. Case Managers are trained to assist individuals with identifying barriers to housing stability and engage in goal planning that aims to link individuals to the resources and skills that they need in order to achieve long-term housing stability. This person must have a Bachelor’s degree in human services, social services, or comparable experience. Applicant must also have experience working with mental illnesses and substance abuse disorders. Most importantly, we are looking for individuals that have passion for the work and compassion for all people experiencing homelessness in our community, no exceptions.

Schedule and compensation: This is a full time, non-exempt position with hourly compensation.



  • Work with each client to develop and/or strengthen their goal plan according to individual goals and objectives
  • Ensure that client interactions are person-centered, goal-focused, and reflect each client’s goal plan
  • Build professional relationships with clients, providers, and community partners
  • Exercise patience, understanding, and concern for each client’s well-being, safety, development, and enjoyment of life
  • Provide transportation to clients when required
  • Make referrals to supportive services in our community as appropriate and support clients in navigating this process
  • Effectively use HUD tools and ensure compliance with data standards and record-keeping as required by HUD and Homeward Bound
  • Document chronic verification for clients according to grant requirements and completed according to slating timelines
  • Attend weekly case management meetings and other specified meetings/training as required.
  • Communicate effectively in oral and written forms with clients, their families, their significant others, coworkers, supervisors, other service agencies and the community
  • Operate proficiently a personal computer, fax machine, printer, and copier
  • Participate in the daily cleaning and daily chores for the AHOPE floor
  • Operations of the floor include, but are not limited to: Signing clients in, container runs, vouchers and referrals, crisis intervention

 This job description does not list all of your job duties. Occasionally, your supervisor might request that you perform other reasonable duties in order to most effectively work towards Homeward Bound’s mission of ending homelessness.


Education/Experience Requirements:

  • Bachelors of Social Work or related degree; graduate degree or comparable experience
  • Prior experience with homeless populations or populations with high clinical needs

$19.24 hourly
About Homeward Bound of WNC

Homeward Bound is the leading nonprofit organization in Buncombe County focused on ending homelessness using the best practice Housing First model. We work collaboratively with community partners and have a proven track record of stabilizing individuals and families. Since 2006, Homeward Bound has moved more than 2,236 men, women, and children off the streets, out of cars, camps, and shelters, and into permanent housing – 89% have not returned to homelessness.

Our values:

  • We believe in the absolute value and worth of every single human being.
  • We believe that housing is a basic human right, integral to self-worth and dignity.
  • We believe that homelessness is a solvable problem.

Mission: To prevent and end homelessness in our community through permanent housing and support.

For more information, visit: https://homewardboundwnc.org/

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