Agent Success Coordinator
Keller Williams Realty
Pembroke Pines, FL US
Posted ago
Keller Williams Realty

The Agent Success Coordinator will ensure the long-term success of Keller Williams agents by providing high-touch technology on-boarding with the goal of agent retention and technology adoption and engagement. The right person will be a driver of Keller Williams’ technology throughout our office.

The Agent Services Coordinator will be friendly, professional and possess a passion for serving our Associate Partners. As a key member of the Leadership Team, they will deliver consistent exceptional service aligned with the growth, retention and profit goals of the Market Center.

The right person can handle a wide range of responsibilities, be friendly and outgoing with a strong desire to help and serve others. This person should be a self-starter who is comfortable taking charge with little to no supervision.

The Agent Success Coordinator must be able to move with a sense of urgency to ensure he/she takes care of their Agent’s needs in a timely manner.

  • Assist new Keller Williams associates with technology setup, fostering relationships to drive adoption of new and existing technology through ongoing support.
  • Present online and in-person product trainings.
  • Provide exceptional customer service to requests received via all mediums (email, phone, social media and chat).
  • Troubleshoot customer problems to determine user error and technical deficiencies.
  • Meet agent retention and technology adoption metrics.
  • Agent on-boarding and exit processes
  • Manages all special events and trainings at the market center
  • Creates marketing materials, draft emails, press releases, awards and flyers.
  • Consistently contact agents and represent the Keller Williams culture and value
  • Proficient with technology, including Microsoft Office, Google Suite and smartphones.
  • 2 or more years of customer service experience, preferably in a role requiring communication by phone, email and chat.
  • Working knowledge of technology systems, applications and platforms, including social media platforms and CRM systems.
About Keller Williams Realty

The Global Leader in Real Estate, Keller Williams Realty operates more than 800 Market Centers around the globe and has more than 180,000 real estate agents worldwide. Our local offices have consistently ranked in the top 500 Real Estate offices in the US for the last 7 years running. 

Keller Williams is frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate professionals. The Keller Williams Miami Beach Market Center features a state-of-the-art real estate training room, majestic office space, and friendly atmosphere that is recognizable the moment you enter.

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