Agent Services Coordinator
Patrick Woods Group
Elk Grove, CA
Posted ago
Patrick Woods Group

Who are we looking for?

The Agent Services Coordinator must be able to handle a wide range of responsibilities. The right person for this position will be friendly and outgoing with a strong desire to help and serve others. The Agent Services Coordinator will assist the Team Leader with agent intake and exit processes and be seen as the go-to person for all the agents within the Market Center. This person should be a self-starter that is comfortable taking charge with little to no supervision. The Agent Services Coordinator must be able to move with a sense of urgency to ensure they take care of their agent’s needs in a timely manner.

What will you do? These are the standards a well-above-average performer will maintain or exceed:

  • The on-boarding process for agents, both experienced and new. Holding weekly agent orientations, and one-on-one’s with experienced agents coming on board.
  • Learning Keller Williams suite of technology offerings to support and train our associates
  • Setting up new computers
  • Handling issues with technology
  • Basic computer training


  • Staff – To be responsible for correct intake paperwork from all new associates, daily activities of the Market Center, Market Center Administrator, Compliance Director and all other team members – daily
  • Sales Associates – Assist in connecting them to our resources – daily
  • Team Leaders – Morning huddle and Agent Pipeline is your ONE Thing – daily
  • Prospective Sales Associates – To help with the intake/ transition process, transferring license, etc. – weekly


Essential duties and responsibilities

Organization. It is imperative to follow our system to stay ahead and on top of agent count and their personal information at all times.

Work closely with Compliance on licensing.

Send a weekly email to staff and ALC announcing all new agents, including who hired them, their bio and their contact info for the team to reach out and welcome.

Follow intake process and checklist for all incoming and exiting agents.

Assist with all Market Center events, not limited to RED Day, training events, food drives, BOLD lunch coordination, weekly setup when in Market Center and many other activities throughout the year.

Technology set up for new associates as well as ongoing assistance and training on KW technology and associates.

What will you do? These are the standards a well-above-average performer will maintain or exceed:

  • Setting up new computers
  • Handling issues with technology
  • Basic computer training
  • Essential duties and responsibilities
  • Support questions about equipment, network, KW services and desktop / email support
  • Set up new agents in computer systems
  • Introduce new agents to ProManage, agent website setup, email usage and setup, internet lead generation and conversion
  • Introduce new agents to internet systems / programs
  • Troubleshoot systems
  • Basic hardware installation
Communications / Interactions

  • Sales Associates – daily
  • MCA – daily
  • Team Leader – daily
  • Management Responsibilities - none


Knowledge / Skills

  • Technically knowledgeable
  • Detail oriented and thorough
  • High integrity
  • Computer skills and experience
  • Extraordinary people skills
  • Leadership, management, team-building skills
  • Goal setting, planning, accountability skills
  • Problem-solving skills
  • Proactive, positive attitude
  • Above-average recruiting skills
  • Career development and training skills
  • Knowledge of MS Word and Excel
  • Willing and able to embrace new technology, master it and teach it to others
  • Top-producing sales success track record in recent past
  • Computer and MLS experience
  • Track record of success in past jobs / tasks
  • People-oriented

$13.00 -$16.00 / hour depending on experience
About Patrick Woods Group

Keller Williams Realty - Elk Grove is one of the fastest growing real estate offices within the largest real estate company in the world. We have doubled our size in the last 18 months and are on pace to do that again in the next 12 months. We are looking for fast-paced people to become a part of a fun, driven and family type environment.

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