Office Assistant
Berkshire Hathaway Agent Lori Maffeo
Pittsburgh, PA US
Posted ago
Berkshire Hathaway Agent Lori Maffeo
We're hiring an organized administrative assistant to provide extraordinary customer service. Responsibilities include answering all phone calls and emails quickly and kindly, making existing office systems more efficient, buying materials for the office as needed, and planning travel arrangements and appointments for employees. You’ll also support the team by marketing the company and planning company events. Candidates should be great communicators who are driven and have great time management skills. If you’re interested in the position, send us your resume today!
Responsibilities
  • Plan community events to market the company and increase brand awareness
  • Plan office events and schedule arrangements for travel if necessary
  • Create and implement data entry protocols to streamline processes and increase productivity
  • Produce progress reports and present to the team on a regular basis
  • Facilitate communication between our customers and team to ensure customer satisfaction

This person's primary responsibilities include, but are not limited to:

  • Assisting and supporting the owner in all business and personal areas needing assistance
  • Maintaining database management system(s)
  • Maintain all agent financial systems, profit and loss statements, bill payments, budgets, and business credit cards
  • Coordinate the purchasing of office equipment, marketing materials, and other business-related supplies and materials. It will also include personal work for the agent as well
  • Screening and directing phone calls; distributing correspondence
  • Handling requests and queries appropriately
  • Scheduling meetings and appointments
  • Producing reports, presentations, and briefs
  • Assisting and supporting multiple Agents with whatever they need
  • Assisting clients and helping them to have an extraordinary experience
  • Managing day-to-day office operations
  • Hold agents accountable for conducting all agreed-upon lead generation activities
  • Ensure all agent activities are limited to listing and showing properties, negotiating contracts, lead generation, and relationship building
  • Marketing of Listings, Business, and Team through social media and other avenues
  • Helping clients through the closing process
  • (Eventually) Hiring, training, and holding team members accountable
  • This person will LOVE checklists and "to do" lists and will love paperwork

Qualifications
  • Technologically savvy; basic knowledge of Microsoft Office Word and Excel programs and filing systems with the ability to learn new programs quickly and troubleshoot common issues
  • Enjoys talking with customers and can communicate through verbal and written channels
  • Customer service experience in our industry is preferred
  • Associate's degree preferred but not required to apply
  • Proven track record of completing projects on time in an orderly manner

  • Outstanding organization
  • Strong attention to detail
  • Tech-savvy; up-to-date with the latest office gadgets and applications and able to navigate new systems quickly
  • Knowledge of Google, Evernote, and One Drive is a plus
  • Able to multitask and prioritize daily workload - can work on multiple projects at once
  • Able to work independently to support a team and appropriately manage time
  • Excellent verbal and written communications skills
  • Strong problem-solving abilities
  • Discretion and confidentiality
  • Customer service focus
  • A College degree and social media experience preferred
  • The candidate will need to be willing to obtain a real estate license upon hiring (Agent will reimburse)
  • Comfortable handling strong personalities
  • Must be thorough and LOVE to-do lists
  • This person must have a CAN and WILL DO attitude. This person will do anything and everything they need to in order to free their agents up to sell

Compensation
$38,000 - $45,000
About Berkshire Hathaway Agent Lori Maffeo

Our mission is to grow a world-class team of winners. Think big. Have a dream. Work hard. Surround yourself with great people. Know your win!

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