Administrative Assistant / Receptionist

Neighborhood Nerds, Inc. - Knoxville, TN

Posted ago

Our Administrative Assistant / Receptionist Nerd is the front line for member interactions and is primarily responsible for creating a warm, welcoming atmosphere in the Nerd shop.

You are often the first point of contact for clients and potential clients. You communicate that they are welcome, cared for and in good hands. You will calm their initial stress, frustration and/or confusion. You will maintain the Nerd Store to project an atmosphere of warmth, calm, organization and competence.

Responsibilities

  • Welcome everyone with a cheerful smile and warm greeting.
  • Check telephone and email messages every morning.
  • Make coffee in the mornings for the team. 
  • Offer coffee, water or drinks to our walk-in members and clients.
  • Answer all phone calls.
  • Greet walk-in members and clients, by name if possible.
  • Create support requests in MHelpDesk for every walk-in and phone call request for help.
  • Check New SR’s and new emails throughout the day.
  • Enter member data into computer as needed.
  • Schedule Nerd appointments.
  • Schedule Tech Talk classes.
  • Create and email announcements to members regarding Tech Talks, Holidays and closures due to bad weather.
  • Scan documents (SR’s,UPS, Amazon...) as needed and place into member profiles.
  • Check frequently and respond quickly to Slack messages.
  • Read messages in Slack regarding our members to stay aware of Nerd actions.
  • Keep track of attendees for Tech Talk and inform speaker as needed.
  • Stock supplies (drinks, snacks, toiletries, coffee, etc.).
  • Maintain all public areas to insure that they are neat, orderly and well stocked as necessary (restrooms have toilet paper, hand towels, soap; coffee/water stations have cups, coffee, tea, etc.
  • Sign for packages.
  • Check mail.
  • Pick up and have Nerds order supplies as needed.
  • Set up for classes and special events.
  • Confirm Nerd has snacks and drinks lined up for Tech Talks.
  • Other duties as assigned.

Qualifications

  • High school graduate or equivalent
  • 1 year of experience as a receptionist
  • Empathetic
  • Enjoys meeting new people
  • Very patient and kind
  • Welcome change, very adaptable
  • Sociable and personable
  • Composure in the face of challenge

Compensation

$10-$15/hour

About Neighborhood Nerds, Inc.

Neighborhood Nerds is more Life Support than Technical Support. Our members pay a monthly fee to have access to a team of Nerds. Our Nerds provide unlimited support on a variety of topics ranging from Apple TVs to WiFi and everything in between. Our membership model allows our Nerds to know our Members and their technology. This knowledge gives our Nerds the best possible opportunity for success each and every time. Successfully providing solutions to our Members is the primary goal of Neighborhood Nerds.

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