Our Administrative Assistant / Receptionist Nerd is the front line for member interactions and is primarily responsible for creating a warm, welcoming atmosphere in the Nerd shop.
You are often the first point of contact for clients and potential clients. You communicate that they are welcome, cared for and in good hands. You will calm their initial stress, frustration and/or confusion. You will maintain the Nerd Store to project an atmosphere of warmth, calm, organization and competence.
Neighborhood Nerds is more Life Support than Technical Support. Our members pay a monthly fee to have access to a team of Nerds who provide a Concierge-type service. Our membership model allows our Nerds to know our Members and their technology. This knowledge gives our Nerds the best possible opportunity for success each and every time. Successfully providing solutions to our Members is the primary goal of Neighborhood Nerds.
Our Nerds strive to increase proactive engagements with our members while reducing reactive requests. Every Nerd is responsible for maintaining the knowledge base for 100 members. Each Nerd is constantly updating Member Profiles, Member Manuals, Notes, etc. so we always have a complete understanding of who the member is and how we can best serve them. Nerds are also required to engage their 100 members EVERY month via phone, email, note, visit, etc.