The Renée White Team at Keller Williams Realty is seeking Client Care Coordinators to join our growing team. The Client Care Coordinator is part of a team of coordinators that is responsible for the overall management of customer service provided to clients and agents. The ideal candidate will be a team player who is upbeat, curious, reliable, accountable, focused, and organized. This is an opportunity to grow with one of the top real estate teams in Contra Costa County.  

As a Client Care Coordinator, you will learn all areas of the real estate process and provide administrative support for leadership, listing coordination, transaction processing, marketing, and database management. You will communicate with clients, agents, leadership, and/or vendors on a daily basis, enjoy a variety of responsibilities and relish getting things done. 

We offer competitive pay, bonuses, health benefits, and retirement plan.

Responsibilities include but are not limited to the following:

• Calendar and email management for leadership, appointment scheduling, and meeting preparation.
• Answer calls and emails promptly and professionally.
• Maintain the customer database.
• Keep the office organized and supplies stocked.
• Ordering supplies and marketing materials.
• Prepare marketing mailers for distribution, create mailing lists, and assemble agent marketing packages.
• Follow-up with agents after appointments and record results in our system.
• Coordinate inspections, staging, photography, repairs, cleanings, key handoffs, lockboxes, sign installations/removals, closings, moving, and possession schedules.
• Walk-through properties, take photos and videos for planning purposes.
• Input and maintain listings on MLS (Paragon).
• Plan and schedule open houses and tours for listings.
• Receive and summarize offers for sellers. Write counter-offers.
• Prepare contract paperwork and timelines. Review paperwork for completeness. Keep timelines on track.
• Maintain a paperless file in Google Drive
• Manage multiple schedules using Google calendar
• Coordinate events and special projects as assigned by leadership.

• 2+ years of administrative/project coordination experience preferably in a real estate office
• Exceptional organizational and project management abilities
• Strong written and verbal communication skills
• Interested in the residential real estate business
• Learning and service-based
• Upbeat and positive mindset
• Experience with G-Suite Apps including Docs, Sheets, Gmail, Calendar
• Must have a reliable vehicle and drivers license
• Willing to obtain a CA real estate license

The Renée White Team is passionate about serving our clients with knowledge and experience while delivering exceptional customer service. We are building an organization where we all grow together as one. The results of our commitment to our clients and the people we work with are seen in the 5-star ratings received on Google, Yelp, and Zillow. The Renée White Team is among the top teams in Contra Costa County achieving over $150 million in gross sales in 2020. In 2016, the team was named the #3 team in North America within Keller Williams Realty (the largest real estate brokerage in the world). The team has earned the #1 agent, team, or group award since 2009 at Keller Williams Realty Walnut Creek.