Administrative Assistant / Operations Manager
John L. Scott
Renton, WA
Posted ago
John L. Scott

Our mission is to create a first class buying and selling experience for all of our clients and we are seeking an Administrative Assistant and/or Operations Manager who is passionate about helping us reach our objectives and supporting the team.

The ideal candidate will have experience in administration in real estate, leasing, title or mortgage. The natural ability to stay organized and prioritize daily tasks with minimal direction is critical in this position. Excellent communication and client service skills are a must.

We are seeking someone who adheres to the highest ethical standards, possesses impeccable attention to detail and exhibits an exceptional professional manner. If you have the gift of hospitality, thoroughly enjoy interacting with others and have an amiable, outgoing and pleasant demeanor, we look forward to hearing from you. We are searching for a person who genuinely desires to help others, takes pride in their quality of work and also has the ability to multi-task and solve problems.

John L. Scott has been around for 85 years and is one of the leaders in Real Estate. Our office is consistently one of top ranking offices in the state as far as volume of listings sold and closed homes. We have lots of opportunity for growth! You'll work in a fast-paced real estate office in the Renton/Newcastle area. In an exciting atmosphere in a people-oriented business and have a uniqueness to the office that feels like a family! Come Join Us! 

John L. Scott/KMS


  • Build, implement and manage all systems for clients, lead generation, database management and back office support 
  • Coordinate marketing events and client activities 
  • Oversee all listing files and listing marketing (Brochures, flyers, online marketing, etc.) 
  • Act as a liaison between clients and agents 
  • Participate in company-provided training sessions 
  • Compile and distribute weekly / monthly reports to clients (buyers and sellers) 
  • Create and maintain an operations manual that documents all systems and standards 
  • Be the first point of contact in handling customer inquiries and complaints 
  • Create, maintain and utilize a complete lead follow-up system 
  • Manage agent contracts to close process 
  • Work closely with escrow, lenders, agents to retrieve any or all documents needed to close
  • Verify all disclosures have been sent within the required amount of time
  • Shall send out weekly reminders of upcoming critical dates via email 
  • Manage all social media, blog sites and websites
  • Create, maintain and utilize a complete lead follow-up system
  • Scheduling meeting, events and coordinate agent's daily calendar
  • Provide informational and customer support to principals and clients
  • Continue to take day to daily office tasks away from agent, organizing workflow and reducing inefficiencies

  • Have excellent attention to detail and high-level accuracy with documents
  • Flexible in daily routine; ability to prioritize and manage shifting responsibilities
  • Ability to assess, prioritize and act quickly
  • Deadline driven with tasks at hand
  • Able to stay calm and patient when faced with emotional situations
  • Excellent customer service and communication skills
  • Can empathize and build relationships with a variety of personalities
  • Excellent verbal communication skills 
  • Excellent written communication skills
  • Technologically savvy and able to learn new programs quickly
  • Open to new ideas and systems
  • Proficient in time management
  • Proficiency in Word, Excel, Power Point, Outlook and Internet skills
  • Reliable and dependable
  •  Adaptable to interruptions and irregular client situations
  • Proficiency in Word, Excel, Power Point, Outlook and Internet skills
  • Extremely well organized, and able to organize others as well
  • Warm, engaging, inviting personality
  • A true professional, who supports the entire team in achieving their goals
$15.00+ / hour

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