Administration Lead (CN)
Neighborhood Nerds, Inc.
Knoxville, TN
Posted ago
Neighborhood Nerds, Inc.

Our Member Center uses a team philosophy to provide the care our Members deserve. Our teams are Sales, Support, and Admin. 

The Admin Team is an administrative superpower. They make sure the physical plant of the Member Center is in tip-top shape at all times. They make sure all "i's" are dotted and all "t's" are crossed. They make sure everything has a place and is in it. They schedule, file, type, plan, execute, invoice, bill, etc. to make sure no ball gets dropped.
  • Open/Close the Member Center.
  • Check telephone and email messages every morning.
  • Make coffee in the mornings for the team and Members.
  • Call Members to schedule, followup, inform, etc. 
  • Update Member data in software as needed
  • Schedule Nerd appointments.
  • Scan documents (SR’s,UPS, Amazon...) and attach.
  • Stock supplies (drinks, snacks, toiletries, coffee, etc.).
  • Maintain all public areas to ensure that they are neat, orderly and well stocked as necessary (restrooms have toilet paper, hand towels, soap; coffee/water stations have cups, coffee, tea, etc.
  • Sign for packages.
  • Check mail; Sort; Scan; Enter bills, Checks, Etc.
  • Other duties as assigned.
  • Must be happy and like people
  • Excellent customer service and communication skills
  • OCD tendencies are a plus
  • Proficiency in Word Processing, Spreadsheets, Presentations
  • A true professional, who supports the entire team in achieving their goals
  • Ability to multi-task

Varies based on experience
About Neighborhood Nerds, Inc.

Neighborhood Nerds, Inc. was formed in 2012 by Leonard Knight and Mark Armstrong. Leonard had been running a similar concept as Taking IT Home. Neighborhood Nerds has a simple goal of providing CARE to our Members. We believe customer service and customer care have all but disappeared in the world and we’re on a mission to correct that oversight. We will, at the very least, resolve it for our Members.

Neighborhood Nerds is a subsidiary of our larger vision, Gizmo Cares. Today, Neighborhood Nerds is retail Member Centers with teams of Nerds working to serve their local Members by resolving requests as quickly as possible. Our Nerds work to discover opportunities to serve their Members; Plan solutions for the Member’s needs; Review those solutions with the Members for budget, schedule, complexity, etc.; Implement the solution; Educate the Member about the solution; Maintain the solution for the Member.

We want to help you save TIME and have PEACE OF MIND.

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