Administrative Assistant
Russell’s Bromeliads
Orlando,
FL
US
Posted
ago
Russell’s Bromeliads
We're searching for a diligent office assistant to provide administrative support. You’ll be responsible for responding to all complaints and questions in a friendly and timely manner, implementing office standards to streamline our processes, scheduling appointments, and company trips, ordering office equipment, and marketing our brand through community events and print and digital mediums. Applicants should be extremely thorough, possess excellent communication skills, and have some background in customer service. Send us your resume today to become part of the team!
Responsibilities
- Plan office events and schedule arrangements for travel if necessary
- Inform team members regularly about the status of projects and any setbacks or achievements
- Create and implement data entry protocols to streamline processes and increase productivity
- Facilitate communication between our customers and team to ensure customer satisfaction
- Help build online marketing, brochures, email campaigns, etc. that highlight our services
- Daily customer management and communication, from change requests, shipping, or other issues with their order, to address any complaints or concerns raised
- Answer phones and check missed call messages and emails throughout the day
- Use judgment to determine outbound shipping method and timing, depending on order size, shipping locations, time of week and year, available resources, and customer needs
- Quality control order fulfillment, including order accuracy, packing, logistics, shipping method, and weather-prepping
- Hiring, training, and people management within the department
- Handle/arbitrate people issues that escalate above other department supervisors, in the absence of the Warehouse Manager
- Act as a conduit between employees and company executive
Qualifications
- Navigates computer programs with ease to provide a quick front-desk experience for customers
- Enjoys talking with customers and can communicate through verbal and written channels
- Customer service, bookkeeping, or administrative experience is preferred
- Proven track record of completing projects on time in an orderly manner
- Bilingual Spanish a plus
- Trustworthy and Dependable
- High School Degree/ GED required, 2+ years of College preferred; minimum of 2-3 years Team Lead/Supervisor experience required
- Customer service oriented
- Professional oral and written communication skills
Compensation
$35,000 - $40,000 Salary Range
About Russell’s Bromeliads
Founded in 1986, we are one of the longest-running and largest wholesalers of tillandsia (air plants) in North America. Our 20-person team operates a B2B model, where we wholesale our products to hundreds of plant nurseries, supermarkets, florists, designers, etc. across the U.S. (we do not sell directly to consumers). Our company goal is to enable you (the retailer) to delight your customers with our top quality tillandsia, delivered fast in as large a quantity and to as many locations as you may need
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