Administrative Assistant / Client Care Specialist / Real Estate
Mpire Home Network
Charleston, SC
Posted ago
Mpire Home Network

We are seeking candidates with Real Estate experience.

Our mission is to create a first class buying and selling experience for all of our clients and we are seeking a Client Care Specialist who is passionate about helping us reach our objectives and supporting the team.

The ideal candidate will have experience in administration in real estate, leasing, title or mortgage. The natural ability to organize and prioritize daily tasks with minimal direction is critical in this position. Excellent communication and client service skills are a must.

We are seeking someone who adheres to the highest ethical standards, possesses impeccable attention to detail and exhibits an exceptional professional manner. If you have the gift of hospitality, thoroughly enjoy interacting with others and have an amiable, outgoing and pleasant demeanor, we look forward to hearing from you. We are searching for a person who genuinely desires to help others, takes pride in their quality of work and also has the ability to multi-task and solve problems.

There is opportunity for advancement for someone who desires to contribute to the growth and refinement of the organization they work with. This is an excellent opportunity to contribute to the growth of an organization while advancing along with it.

Responsibilities

  • Build, implement and manage all systems for clients, lead generation, database management and back office support
  • Coordinate marketing events and client activities
  • Manage website, blog sites and social media
  • Act as a liaison between clients and agents
  • Compile and distribute weekly/monthly reports to clients (buyers and sellers)
  • Create and maintain an operations manual that documents all systems and standards
  • Be the first point of contact in handling customer inquiries and complaints
  • Create, maintain and utilize a complete lead follow-up system
  • Provide concierge level customer service to clients and customers
  • Work with the title company as a secondary liaison on any necessary information/documentation to help get the property to a successful closing
Qualifications

  • Must have Real Estate Experience
  • Technologically savvy and able to learn new programs quickly and able to troubleshoot common issues; proficiency in Word, Excel, Power Point, Outlook and Internet skills
  • Have excellent attention to detail and high-level accuracy with documents
  • Concerned with doing things the right way the first time
  • Flexible in daily routine; ability to prioritize and manage shifting responsibilities
  • Learning based and solution oriented
  • Open to new ideas and systems
  • Excellent customer service and interpersonal skills; can empathize and build relationships with a variety of personalities
  • Continue to maintain the good will and reputation of the entire team
  • Able to make quick and effective decisions, solve problems, as well as maintain confidentiality
  • Excellent verbal and written communication skills
Compensation
$12-$15/hr + bonuses

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