A Customer Success Manager is responsible for ensuring that customer needs are translated properly and understood by all internal departments that may handle any issues pertaining to the customer. They also assist with handling complaints and ensure that customers have the best possible experience. In general, a Customer Success Manager acts as the link between BatchService and our customers. They are responsible for maintaining excellent customer relationships by helping customers achieve their specific business goals.
- Build strong customer relationships to maintain current business and pursue upsell or upgrade opportunities
- Communicate with customers to ensure that all of their questions or concerns are addressed
- Assist customers in interpreting the results of their campaigns and make appropriate suggestions to improve performance
- Identify and act quickly on opportunities to enhance customer experience and drive customer engagement
- Act as the customer’s liaison to ensure that their needs are met by collaborating with various internal departments with a focus on improving the customer experience
- Collect and analyze data concerning customer behavior to understand changing needs
- Meet Daily/Weekly/Quarterly KPIs (key performance indicators) communicated to you by the 5th of each month via email from your direct manager.
- Stellar problem-solving skills to help resolve customer complaints or needs
- Superior computer skills; proficient in Microsoft Office Suite; knowledge of CRMs
- Excellent written and verbal communication skills to communicate products to customers
- Strong organizational skills and pays strict attention to detail
- Able to work in a fast-paced environment
- Persuasive and unafraid to negotiate; has good business sense
- Up-to-date on the latest industry trends; able to articulate trends and potential clearly and confidently
- Possess excellent interpersonal and customer service skills for dealing with different types of customers
- Time management and multitasking skills in order to handle multiple tasks and customers at once
- Must have reliable transportation
Founded in 2018, Batch Service is a fast-growing SaaS company with headquarters in Phoenix, Arizona. Today, our team is more than 290 people strong and counting. We offer lead generation and data solutions software, helping more than 10,000 real estate investors, agents, and brokers from small and medium-sized businesses. We design, build and provide products and services that impact businesses. In just 3 years’ time, we have become a well-established player in the software space. Our ambition stretches even further, through innovation and customer-centricity we want to become a pioneer in the Software Solution Space.