Account Consultant - Customer Service
AlphaGraphics South Charlotte
Charlotte, NC US
Posted ago
AlphaGraphics South Charlotte

We are looking for an Account Consultant to be the ultimate resource to our customers. This service-oriented team member will provide knowledge about the services we can provide our clients and will serve as a teacher, collaborator and problem solver to help clients achieve their print, design and/or marketing needs. Our Account Consultants are crucial to the success of our business and are responsible for maintaining relationships with current clients and building new ones are our business continues to grow!

Responsibilities
  • Strategize with clients by listening, interpreting their needs and advising them on solutions
  • Communicate courteously with clients in-person, over the phone or through email
  • Interpret customer requests and turn them into tangible products
  • Acquire a strong knowledge of the products and services we offer
  • Have a full understanding of pricing and be able to create and follow-up on estimates
  • Generate quotes and estimates for SEM and SEO-based clients
  • Review client files to ensure production quality and accuracy
  • Potential visits to our clients to further discuss jobs, supply them with proofs, etc.
Qualifications
  • 1-2 to years of customer service experience preferred
  • High school diploma required; Associate's or Bachelor's degree preferred
  • Service-oriented and highly responsive to customer needs
  • Excellent verbal and written communication and listening skills
  • Ability to problem solve and be solutions-oriented
  • Highly-detailed with strong organizational and time management skills
  • Outgoing, enthusiastic and a positive ream member
  • Coachability and a willingness to learn
  • Hours: Monday-Friday, 8:00 AM to 5:00 PM (occasional overtime may be required)
  • Must successfully pass a pre-employment background check and drug screening
Compensation
$15 - $17 hourly
About AlphaGraphics South Charlotte

AlphaGraphics South Charlotte are an emerging full-service print, design and marketing solutions specialist. While we are considered a small business, our goals and expectations are anything but. We are the recipients of the AlphaGraphics 2018 Best Operations Award and pride ourselves in providing our customers with outstanding products, value and customer service, no matter how big or small the job.

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