Although a dealership receptionist’s role can range from various administrative and clerical duties, the primary responsibilities include providing excellent customer service. They must operate the switchboard, answer phone calls, respond to emails, serve as greeters, and professionally manage the reception area. Organization and communication skills are essential for this role, requiring everything from troubleshooting the dealership’s computer system to interpreting a customer’s bill or promptly directing a complaint to the appropriate person. A dealership receptionist typically works at a front desk within an automotive dealership, and shifts may range from part-time with variable hours to full-time.
Personality types of a Dealership Receptionist
Each letter of DISC represents polar personality types with correlating behaviors and characteristics. Learn more about their strengths and weaknesses, how they communicate, and more.
Behavioral Qualities for a Dealership Receptionist
Behavioral qualities make people naturally act in a certain way. Utilize people’s natural behaviors and strengths at work.
- Methodical. Orderly and systematic.
- Calm. Restrained and controlled.
- Dependable. Able to be relied upon.
- Accurate. Insisting on quality and correctness.
Motivators for a Dealership Receptionist
Motivators are values that drive people. To retain passionate employees, place people in a role that utilizes their values.
- Altruistic: A caring drive to benefit and support others. To tend to the altruistic drive, let them contribute to a cause they care about.
- Regulatory: A drive to maintain order and the status quo. To tend to the regulatory drive, create opportunities for them to adhere to specific systems and protocols.
- Theoretical: A drive to learn and gain new knowledge. To tend to the theoretical drive, provide opportunities to learn new skills that will help them grow in their role.
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